Política de envío

📦 SHIPPING POLICY

Zaray Essences LLC is committed to delivering your order in a timely and secure manner.
By placing an order on our website, you agree to the following Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.
Processing time does not include shipping transit time.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Time

  • Domestic (United States): Estimated delivery time is 3–7 business days after shipment.

  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volume.

Zaray Essences LLC does not guarantee delivery dates.

Shipping Rates

Shipping charges are calculated automatically at checkout.
Free shipping promotions may apply when specified.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Zaray Essences LLC is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages returned due to address errors

Any reshipping costs will be the responsibility of the customer.

Lost, Stolen, or Missing Packages

Once a package is marked as delivered by the carrier, Zaray Essences LLC is not responsible for lost or stolen packages.

Customers are encouraged to:

  • Contact the shipping carrier directly

  • File a claim if applicable

  • Ensure delivery to a secure location

Damaged Packages

If your order arrives damaged, you must contact us within 48 hours of delivery and provide clear photographic evidence of the damage.

Approved claims will be handled in accordance with our Refund & Return Policy.

International Shipping

At this time, Zaray Essences LLC ships only within the United States unless otherwise stated.

Shipping Restrictions

We reserve the right to refuse shipment to certain locations or addresses at our discretion.

Additional Terms

  • Shipping fees are non-refundable

  • Orders cannot be modified once shipped

  • Responsibility transfers to the customer once the carrier confirms delivery

Contact Us

For shipping-related questions, please contact us at:

📧 zarayessences@gmail.com