💳 REFUND & RETURN POLICY (STRICT VERSION)

Due to the nature of our products (fragrance oils and perfumes), ALL SALES ARE FINAL.
By completing a purchase with Zaray Essences LLC, you acknowledge and agree to this policy.

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No Returns, No Exchanges, No Refunds

We do not accept returns, exchanges, or refunds for any reason, including but not limited to:

• Change of mind

• Scent preference or dissatisfaction

• Product misuse or improper handling

This policy is strictly enforced due to hygiene, safety, and product integrity standards.

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Limited Exceptions (At Our Sole Discretion)

Refunds or replacements may be considered only in the following cases:

• Item received damaged during shipping

• Incorrect item shipped by our fulfillment team

Claims Requirements

To be eligible for review, you must:

• Contact us within 48 hours of delivery

• Provide clear photographic evidence of the product and packaging

• Ensure the item is unused and unopened

Failure to meet any of these requirements will result in claim denial.

📧 Contact: zarayessences@gmail.com

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Resolution

If approved:

• A replacement may be issued at no additional cost, or

• A refund may be processed to the original payment method
  Approval method is determined solely by Zaray Essences LLC.

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Sale & Promotional Items

All items purchased during sales, promotions, flash sales, or with discount codes are FINAL SALE and non-refundable.

 

Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes that violate this policy may result in:

• Permanent account restriction

• Order cancellation

• Submission of this policy and delivery confirmation as evidence to payment processors

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Additional Terms

• Shipping fees are non-refundable

• We reserve the right to refuse any refund request

• Policy applies to all orders without exception